Alumni replacement document ordering

Ordering replacement certificates and transcripts for graduated students

Please note: due to the high volume of requests we receive, orders can take a minimum of 30 working days to process.

If you require your documents urgently, you can select priority service (which reduces the document processing time to 10 working days) at the time of ordering for an additional cost. Please note - document processing time does not include delivery time.

The best way to contact the team is via email at

The team aims to respond to emails within 7 working days. Please do not send repeat additional emails as this only extends the time that it takes to respond to your enquiry.

If you are ordering documents from this page, please ensure you select the correct institution from the list below.

If you select the wrong institution, your order will be cancelled and refunded, and you will need to place a new order for the correct institution.

Where did you complete your studies?

Please select your institution below:

Lancaster University, Bailrigg campus

If you graduated from our Lancaster campus, order replacement documents for graduates from .

One of our UK partner institutions

Order replacement documents for other than our Lancaster campus:

  • Blackburn College
  • Blackpool and The Fylde College
  • Edge Hill University (formerly Edge Hill College of Higher Education)
  • University Academy 92 (UA92)
  • The University of Cumbria/S. Martin's College
  • Liverpool Polytechnic (formerly C.F Mott College)
  • The Centre for Social Studies (formerly Central European University Warsaw)
  • The Grimsby Institute of Further and Higher Education (formerly Grimsby College)
  • The Poet's House Donegal

One of our overseas partner institutions

If you graduated from one of our

  • Lancaster University Ghana,
  • Sunway University,
  • GD Goenka University,
  • Lancaster University Leipzig,
  • Lancaster University College at Beijing Jiaotong University or
  • Comsats

Frequently Asked Questions

Ordering Documents

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Problem with my order